J.D. Power is a world-renowned data analytics and consumer intelligence company that conducts surveys for customer satisfaction and product quality in the automotive sector. J.D. Power conducts a study on vehicle dependability each year to rank three-year-old vehicles by the number of problems experienced by the original owners. This dependability score is calculated by measuring the number of problems per 100 vehicles in the prior 12 months. The J.D. Power Ranking of vehicles is regarded as a benchmark for dependability in the automotive industry as several top car brands use the J.D. Power Rankings in promotional campaigns of their vehicles.
The J.D. Power Rankings for the most dependable vehicles of 2020 have been released. According to the latest J.D. Power Study, the three-year-old vehicles of today are more dependable and advanced than the previous models of these vehicles. The study has revealed that overall scores for the dependability of vehicles across various segments have improved significantly and car brands now offer vehicles that are more dependable than their predecessors. J.D. Power recorded responses from 36,555 owners of 2017 model vehicles. The average industry score for problems reported per 100 vehicles was 134.
Here are the complete results of the J.D. Power’s 2020 Study.
Genesis Ranked as the Overall Most Dependable Brand
Genesis topped the rankings with an impressive score of 89 PP100 (Problems per 100 vehicles), which made it the most dependable car brand in the J.D. Power’s 2020 Study. Incidentally, it was the first year when Genesis was included in the J.D. Power Study. The Genesis G80 was categorized as the most dependable car in the highly competitive midsize premium car segment.
Lexus ES Ranked as the Most Dependable Car
Lexus ES was ranked as the most dependable car by the J.D. Power’s 2020 Study as it scored 52 PP100. It was the highest ever dependability score in the 31-year history of the study. Lexus ES topped the compact premium car segment to be categorized as the most dependable vehicle.
First All-electric Award by J.D. Power’s 2020 Study
For the first time, a new category for all-electric vehicles was introduced in the J.D. Power dependability rankings. Nissan Leaf made history as it became the first-ever all-electric model to win a segment-level award from J.D. Power. Nissan Leaf was categorized as the highest-ranked all-electric compact car.
BMW 2 Series Ranked as the Most Dependable Small Premium Car
The BMW 2 Series was categorized as the most dependable small premium car by the J.D. Power’s 2020 Study. The second position was also secured by another BMW vehicle as BMW i3 was recognized as the second most dependable small premium car.
Ford Mustang Won the Award for the Most Dependable Midsize Sporty Car
The modern-day Ford Mustang comes equipped with the latest drivetrain technologies and advanced passenger safety features, which helped it secure the number one ranking for the most dependable midsize sports car.
Also read: Top 5 Safest SUVs of 2020 to Lookout For
Most Dependable Vehicles Per Segment
Many other popular vehicles were ranked as the most dependable in their respective segments. There were also some surprises as several vehicles improved significantly from their last year’s ratings.
Here are the most dependable cars across various segments according to the latest rankings by J.D. Power.
Small Car: Honda Fit
Midsize Car: Buick Regal
Large Car: Toyota Avalon
Small SUV: Buick Encore
Midsize SUV: Toyota 4Runner
Compact SUV: Chevrolet Equinox
Small Premium SUV: Mercedes-Benz GLA
Compact Premium SUV: Porsche Macan
Midsize Premium SUV: Lexus GX
Large SUV: Chevrolet Tahoe
Minivan: Toyota Sienna
Compact Premium Car: Lexus ES
Compact Sporty Car: Mazda MX-5 Miata
Midsize Pickup: Nissan Frontier
Large Light-duty Pickup: Ford F-150 and Toyota Tundra (Tie)
Large Heavy-duty Pickup: Chevrolet Silverado HD
Most Dependable Car Brands for 2020
J.D. Power’s 2020 Study also ranked the car brands based on the dependability scores of their vehicles in various segments. As many as 32 car brands were made part of the J.D. Power’s 2020 Study.
Here are the results for the most dependable car brands with their dependability score.
- Genesis (80)
- Lexus (100)
- Buick (103)
- Porsche (104)
- Toyota (113)
- Volkswagen (116)
- Lincoln (119)
- BMW (123)
- Chevrolet (123)
- Ford (126)
- Mazda (130)
- Cadillac (131)
- Hyundai (132)
- Kia (132)
- Audi (136)
- Nissan (136)
- Acura (139)
- Honda (139)
- Ram (140)
- Mitsubishi (146)
- Mini (147)
- Mercedes-Benz (152)
- Subaru (154)
- Infiniti (155)
- Dodge (158)
- Jeep (159)
- Fiat (160)
- GMC (162)
- Volvo (185)
- Jaguar (186)
- Chrysler (214)
- Land Rover (220)
Also read: Top 5 Affordable Family Sedans of 2020 to Lookout For
Official Statement on J.D. Power’s 2020 Study
The automotive industry has made massive strides in providing customers with vehicles that are safer, more advanced and more dependable than ever before. The J.D. Power’s 2020 Study proved it right as the dependability rankings of several brands and their vehicles improved significantly from previous years, which is a great sign for the industry and car buyers.
Dave Sargent, the Vice President of Global Automotive at J.D. Power, said in a statement that there is no doubt that three-year-old vehicles today have better build quality and are more dependable than same-age vehicles were in previous years. He also said that despite the increased adoption of complex vehicle technology in the automotive sector, the dependability of modern-day vehicles continues to improve.
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