DUBAI – Taxis in the Emirate of Dubai are being installed with sensors that give the green light to the meters to operate automatically and beyond one’s control.
The Roads and Transport Authority’s (RTA) Dubai Taxi Corporation (DTC) has taken its first step in fixing in the meter devices and sensors in its cab vehicles fleet that will automatically operate the meters once a passenger gets on board as it bids to keep abreast of and cope with the coming to light technologies and to boost customer satisfaction as well, the RTA said in a press statement.
Mohammed Yusuf Saleh, the Director of Fleet Driver Affairs at the Corporation (DTC), made it known clearly that the sensors installation system is considered one of the most significant systems of the Corporation’s management, which fixed in taxis and sets in motion when a passenger gets into the taxi, in case the driver fails to operate the meter or loses to control it for any reason, whether because of forgetfulness or deliberately, thus eliminating all unacceptable practices that can be activated on the ground bringing down the chances of any meter-related customer complaints.
“Providing this feature aims at controlling taxis, ensuring the right of the client, reducing some of the complaints and negative remarks related to drivers, and maintaining operational and technical efficiency through following up status of drivers and vehicles and a mechanism to communicate with them in emergencies, crises, disasters and accidents, which contribute to increasing operational indicators and achieving targets of this year by increasing the number of passengers and trips,” Mr Saleh added.
Mr Saleh declared that the sensors’ installation will be introduced to all operational and functional vehicles working per commission and will be applied in phases coping with the project’s targeted timeframe, and the impact of their installation in terms of satisfaction of customers, drivers, and the community will be evaluated and operational revenue will be increased and complaints will be cut down as well.
He called on all the people to submit suggestions, comments, questions, and even objections and make enquiries by phoning the RTA call center on telephone number 800 9090.
Finally, Mr Saleh concluded saying that complaints and suggestions will then be registered and dealt independently on a case by case basis in a convenient and giving utmost attention to reply to the customer at a proper time.
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